Terms of service
TERMS OF SERVICE
1. Introduction
These Terms of Service (“Terms”) govern your use of the website www.sayashoppe.com (“Website”), owned and operated by Saya Colour Fragrance Private Limited (“Company”, “we”, “our”, or “us”), a company incorporated under the Companies Act, with its registered office in Ahmedabad, India.
By accessing or using this Website and our services (“Services”), you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Website.
2. Use of Website
You agree to use the Website only for lawful purposes. You must not:
Provide false or misleading information
Attempt unauthorized access to the Website
Use the Website in a way that may damage or disrupt our services
3. Products & Services
We offer cleaning and related products for sale through our Website. All product descriptions, images, and prices are subject to change without notice. We do not guarantee that product descriptions or other content are accurate, complete, or error-free.
4. Orders & Acceptance
All orders placed on the Website are subject to acceptance by the Company
We reserve the right to refuse or cancel any order due to:
Product unavailability
Pricing or typographical errors
Issues with payment or user details
Once your order is confirmed, you will receive an email confirmation.
5. Pricing & Payment
All prices are listed in INR and include applicable taxes unless stated otherwise
We accept payments via:
Credit/Debit Cards
Net Banking
UPI
Wallets
By providing payment details, you confirm that you are authorized to use the selected payment method.
6. Subscription Services (if applicable)
Subscription orders will be charged on a recurring basis as per the selected frequency
You may modify, pause, or cancel your subscription at any time through your account or by contacting us
Changes will apply to future orders and not to orders already processed
7. Shipping & Delivery
We currently deliver across India
Orders are typically processed within 2–3 working days
Delivery is usually completed within 5–10 business days, and may extend up to 15–30 days due to unforeseen circumstances
We use reputed courier partners for delivery.
8. Cancellation Policy
Orders can be cancelled only before they are shipped
Once shipped, cancellation requests will not be accepted
9. Return & Refund Policy
Returns are accepted within 30 days of delivery for eligible products
Products must be unused and in original packaging
Refunds:
Processed to the original payment method
May take 10–15 working days to reflect
In some cases, we may issue store credit or replacement instead of a refund.
10. Coupons & Offers
Only one coupon can be used per order
Coupons cannot be exchanged for cash
Coupons may have expiry dates and cannot be reused once expired
We reserve the right to modify or cancel offers at any time.
11. Intellectual Property
All content on this Website, including logos, text, graphics, and images, is the property of the Company and is protected by applicable intellectual property laws. Unauthorized use is strictly prohibited.
12. Limitation of Liability
The Company shall not be liable for any indirect, incidental, or consequential damages arising from:
Use or inability to use the Website
Delays in delivery
Errors or inaccuracies in content
Your sole remedy is to discontinue use of the Website.
13. Force Majeure
We shall not be held liable for any delay or failure in performance due to events beyond our control, including natural disasters, strikes, government actions, or other unforeseen events.
14. Termination
We reserve the right to suspend or terminate access to the Website if:
You violate these Terms
You provide false or misleading information
Your actions harm the Company or other users
15. Governing Law
These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat.
16. Contact Us
For any queries, please contact us at:
📧 sayashoppe@gmail.com