Shipping policy

SHIPPING POLICY
1. Delivery Area
We currently deliver across India.

2. Order Processing
Orders are processed within 2–3 working days after confirmation
Orders placed on weekends/holidays are processed on the next working day

3. Delivery Timeline
Standard delivery: 5–10 business days
May extend up to 15–30 days due to unforeseen delays

4. Shipping Charges
Shipping charges (if any) will be displayed at checkout.

5. Tracking
Once shipped, you will receive tracking details via email/SMS.

6. Delays
Delays may occur due to:
Weather conditions
Logistics issues
Remote location delivery
We are not liable for delays beyond our control.

CANCELLATION POLICY
Orders can be cancelled only before shipment
Once shipped, cancellation requests will not be accepted
The Company reserves the right to cancel any order due to:
Product unavailability
Pricing errors
Suspicious or fraudulent transactions
In such cases, a full refund will be issued (if payment was made).

REFUND & RETURN POLICY
1. Returns
Returns are accepted within 30 days of delivery
Products must be unused, unopened, and in original packaging

2. Return Process
To initiate a return:
📧 Email us at sayashoppe@gmail.com

3. Refunds
Refunds are processed to the original payment method
It may take 10–15 working days to reflect

4. Replacement
We may offer:
Replacement product
Store credit (in some cases)

5. Non-Returnable Items
Used or opened products
Items damaged due to misuse

6. Shipping Charges
Shipping charges are non-refundable unless the return is due to our error.

CONTACT US
Have questions or need assistance? We’re here to help.
📧 Email: sayashoppe@gmail.com
📍 Location: Saya Colour Fragrance Pvt Ltd 3rd Floor 44 -45 Third floor, Rudraksh commercial Co op -II GIDC Nr. Gayatri Restaurant, Vatva Ahmedabad Pincode 382445 Gujarat India
We aim to respond within 24–48 hours.